,
School of Technology Management and Logistic (STML), Universiti Utara Malaysia , Sintok, Kedah , Malaysia
,
School of Technology Management and Logistic (STML), Universiti Utara Malaysia , Sintok, Kedah , Malaysia
,
Quest International University (QIU) , Ipoh, Perak , Malaysia
,
School of Quantitative Sciences (SQS), Universiti Utara Malaysia , Sintok, Kedah , Malaysia
,
School of Technology Management and Logistic (STML), Universiti Utara Malaysia , Sintok, Kedah , Malaysia
School of Technology Management and Logistic (STML), Universiti Utara Malaysia , Sintok, Kedah , Malaysia
Construction project managers have traditionally been chosen based on technical competence and experience, and little emphasis has been placed on emotional intelligence (EI), which plays an important part in the management of high-pressure environments, stakeholder relationships and conflict. The paper builds a contextual EI testing instrument based on the existing models of the emotional intelligence to assess the key competencies required to manage construction projects. The test is based on four main areas of EI, namely, self-awareness, self-regulation, social awareness, and relationship management. The EI assessment is incorporated into a structured selection framework by implementing Multi-Criteria Decision-Making (MCDM) approach. The sample used in testing the tool comprised candidates chosen from different construction projects, and the EI scores were identified to have a significant correlation with leadership effectiveness and motivating the team (p<0.05). The review shows that the elevated scores of EI contribute to a better project result especially regarding group cooperation and conflict management. This paper offers empirical evidence of the integration of EI in the selection process and shows that a systematic, open-minded assessment of candidates, in terms of EI and MCDM, may make the leadership more effective in building projects. The implications of the present study report indicate that EI should be taken into account in the recruitment procedure with the help of which the overall performance of the project is enhanced.
This is an open access article distributed under the Creative Commons Attribution Non-Commercial License (CC BY-NC) License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
0
The statements, opinions and data contained in the journal are solely those of the individual authors and contributors and not of the publisher and the editor(s). We stay neutral with regard to jurisdictional claims in published maps and institutional affiliations.